Technology Manager

Brandon Trube's extensive experience in service desk management demonstrates his commitment to delivering high-quality support and developing efficient operational frameworks. With roles that have evolved from hands-on technical support to top-tier management, he brings a multifaceted approach to service delivery.

Allied Digital - GSD Manager (Sep, 2022 to Oct, 2024)

At Allied Digital, Brandon serves as the General Service Desk (GSD) and Account Manager for multiple accounts, including Blue Cross Blue Shield and Federal Signal Service Desks. His responsibilities cover a broad range, from day-to-day operations and staff management to customer relations and performance analytics. He specializes in creating and managing escalation procedures, ensuring service level agreements (SLAs) are consistently met.

Buchanan Technologies - Various Roles (Nov, 2012 to Sep, 2022)

Brandon's roles at Buchanan Technologies have been diverse, including After Hours Service Desk Manager and Core Team Supervisor, as well as Service Delivery Manager. Notably, he has modernized processes across multiple teams and managed a range of direct reports across different shifts. His focus on developing strong customer relationships and meeting client-defined SLAs, SLTs, and KPIs is a testament to his managerial acumen.

Convergys - Team Lead (Jan, 2011 to Nov, 2012)

At Convergys, Brandon supervised a service center environment, supporting, coaching, and developing a group of employees. He was instrumental in training team members on new processes and procedures and exhibited excellent customer service skills in managing customer accounts.

Trube Technologies - Small Business Owner (Jan, 2000 to Nov, 2024)

As the owner of Trube Technologies, Brandon has provided computer maintenance, web hosting, and development services. He has mastered client management, fiscal responsibility, and customer service, rounding out his profile as a versatile Service Desk Manager.

Certifications and Additional Information

Brandon holds several industry-standard certifications, including ITIL 4 Foundation, HDI Support Center Manager, HDI Support Center Team Lead, HDI Support Support Analyst, CompTIA A+, and CompTIA Network+. His skill set is further enhanced by his familiarity with a variety of help desk and service management software, strong computer networking abilities, and a continuous improvement mindset.